Question 1

Can you recommend a menstrual cup for me?

Accepted Answer

Certainly! To recommend the best menstrual cup for you, it would help to know a bit more about your anatomy and preferences. Provide our Chatbot Kelly with these details and she can guide the recommendation:Do you have a low, medium, or high cervix? (See our blog on Cervical Positions to find how to measure your cervix.)Have you given birth vaginally before?How old are you?Are you looking for a cup suitable for heavy flow, light flow, or medium flow?Are you new to menstrual cups or have you used one before?Do you prefer a softer or firmer cup for comfort?Do you have any sensitivities or allergies to materials like silicone?Feel free to share any of these details in the 'Ask Kelly' dialogue box and we’ll provide you with a personalised recommendation! You can also check our Menstrual Cup Comparison Chart for more details across the brands we stock.

Question 2

Can you recommend a menstrual disc for me?

Accepted Answer

Sure, we'd be happy to help you find the right menstrual disc! To tailor our recommendation to your needs, could you please share a bit more about your preferences and anatomy? Here are some helpful questions:Have you used menstrual cups or discs before, or would this be your first time?Do you have a low, medium, or high cervix? (If you’re unsure, I can guide you on how to check.)Are you looking for a disc that can be worn during intercourse?Do you prefer a disc with a removal tab or a loop for easier handling?Do you have a light, medium or heavy menstrual flow?Do you have any sensitivities or allergies to materials like silicone?Would you prefer a disc that is one-size-fits-most or one that comes in different sizes?Once you provide our Chatbot Kelly with these details, she can recommend the best menstrual disc options from our selection. You can also check our Menstrual Disc Comparison Chart for a comparison across our brands.

Question 3

Can you recommend a pelvic floor trainer for me?

Accepted Answer

Absolutely, we'd be happy to help you find the right pelvic floor trainer! To provide the best recommendation tailored to your needs, could you please share a bit more about your current situation and preferences? Specifically;Are you new to pelvic floor exercises, or have you used trainers before?Do you experience any symptoms such as light bladder leakage, pelvic floor weakness, or pelvic pain?Are you looking for a device that provides biofeedback or guided training?Do you prefer electronic trainers, weighted devices or more natural tools like yoni eggs?Do you have any sensitivities or preferences regarding materials (silicone, etc.)?Would you like a trainer suitable for beginners or something more advanced?Provide these details in the 'Ask Kelly' dialogue box and we'll make a personalised recommendation. You can also check our Guide to Choosing Kegel Trainers and Exercisers.

Question 4

Can you recommend a personal lubricant for me?

Accepted Answer

Absolutely! Choosing the right lubricant can make a big difference in comfort and pleasure, whether you're using it for intimacy, with period care products or pelvic floor devices. To help us recommend the best lubricant for you, could you please share a bit about your preferences and needs?Do you prefer water-based, silicone-based, oil-based or hybrid lubricants?Will you be using the lubricant with condoms, menstrual cups, discs, or sex toys?Do you have sensitive skin or any allergies to ingredients like glycerin or parabens?Are you looking for a lubricant for everyday use, occasional use, or specific activities like intercourse or pelvic floor training?Do you prefer scented or unscented lubricants?Do you have any sensitivities or are you allergic to any specific ingredients?Provide these details in the 'Ask Kelly' dialogue box and we'll make a personalised recommendation. You can also check out our Guide to Choosing the Right Personal Lubricant.

Question 5

How do I choose between a sea sponge or synthetic menstrual sponge?

Accepted Answer

Choosing between disposable and reusable menstrual sponges depends on several factors, including your lifestyle, preferences, comfort with care routines and environmental values. Take a look at our blog, which tells you Everything You Need to Know About Period Sponges.

Question 6

Would you recommend a menstrual cup, disc or sponge?

Accepted Answer

Choosing between a menstrual cup, disc, or sponge depends on your anatomy, lifestyle, and preferences.Menstrual cups are reusable, sit lower in the vaginal canal, and can provide up to 12 hours of leak-free protection.Menstrual discs sit higher in the vaginal fornix, are available in both reusable and disposable options, and can be worn during sex.Menstrual sponges (natural or synthetic) are soft and absorbent, with both disposable and reusable versions available, but usually need more frequent changes.To make comparing easier, we’ve put together a full guide with a handy comparison table that breaks down the differences. See our blog How to Choose Between a Menstrual Cup, Disc or Sponge for the pros and cons of each option.

Question 7

How can I compare the cups and discs you stock?

Accepted Answer

We have a comprehensive menstrual cup and disc comparison chart that compares different dimensions, capacities, hardnesses and design features such as stem types. You can also read our Buyer's Guide on How to Choose Between a Cup and a Disc if you need help deciding which option.

Question 8

You used to stock sex toys. Where did they go?

Accepted Answer

Our Pleasure range has relocated. You can still find the products you love in our sister store Espiria.

Question 9

How do I use a menstrual cup?

Accepted Answer

Here's a brief step-by-step guide on how to use a menstrual cup.Insert Your CupChoose the Right Cup: Select a menstrual cup that suits your anatomy, flow, and experience level. Cups come in different sizes and firmness.Sterilise Your Cup Before Use: Before your first use and at the start of each cycle, sterilise your cup by boiling it in water for 3 to 5 minutes. Make sure it doesn’t touch the bottom of the pot to avoid damage. Let it cool completely before handling.Wash Your Hands: Always wash your hands thoroughly with soap and clean water before inserting or removing your cup to maintain hygiene.Find a Comfortable Position: Choose a position that feels comfortable for you: sitting on the toilet, squatting, or standing with one leg raised on the toilet or bathtub edge. Relax your pelvic muscles to make insertion easier.Fold Your Menstrual Cup: Fold your cup to make insertion easier. Common folds include: C-Fold (U-Fold) or Punch-Down Fold, but experiment to find a fold that works best for you.Insert the Cup: Hold the folded cup firmly and guide it into your vagina at a slight angle towards your tailbone (not straight up). Push it in until the cup is fully inside, usually lower than a tampon would sit. Once inserted, the cup should pop open and create a seal against the vaginal walls to prevent leaks.Check the Seal: Run your finger gently around the base of the cup to ensure it has fully opened and formed a seal. You can also try rotating the cup or doing a gentle pelvic floor squeeze (Kegel exercise) to help it open fully. If you feel folds or dents, the cup may not have opened properly and could leak.Wear Your Cup: You can wear your menstrual cup for up to 12 hours, depending on your flow and the cup’s capacity. It’s safe to wear overnight and during physical activities.Remove Your CupWash your hands thoroughly.Find a comfortable position (sitting on the toilet or squatting).Relax your muscles.Insert your finger to reach the base of the cup.Pinch the base to break the seal gently.Slowly pull the cup out while keeping it upright to avoid spills.Empty, Clean, and ReinsertEmpty the collected menstrual fluid into the toilet.Rinse the cup with water and mild, unscented soap or a pH-balanced cleanser.Reinsert the cup following the same steps.At the end of your cycle, sterilise your cup again before storing it in a breathable pouch.TipsPractice “Dry Runs”: Try inserting and removing your cup when you’re not on your period to get familiar with your anatomy and the process.Use Water-Based Lubricant: A little water-based lubricant on the rim can make insertion smoother.Be Patient: It might take a few cycles to feel fully comfortable and confident using your cup.Relax: Tension can make insertion and removal more difficult. Take deep breaths and relax your pelvic muscles.Experiment with Positions: Different positions work better for different people; try sitting, squatting, or standing.Experiment with Folds: Different menstrual cup folds work for different anatomies.Don’t Pull on the Stem: The stem is for positioning, not for removal. Always pinch the base to break the seal first.Carry a Wet Wipe or Small Bottle of Water: For cleaning when you’re out and about.For more detailed instructions and helpful tips, you might find our blog article "How to Use a Menstrual Cup" helpful and our article “A Beginner's Guide to Using a Menstrual Cup: Tips for a Smooth Start” has useful tips for beginners.

Question 10

How do I use a menstrual disc?

Accepted Answer

Menstrual discs are a fantastic, sustainable and comfortable option for period care, often preferred by those who want a flatter fit or wish to enjoy mess-free period sex. Here’s a thorough step-by-step guide:Insert Your DiscSterilise Your Disc: Your menstrual disc is unlikely to be supplied sterile. Disinfect it by placing it in boiling water for 3 to 8 minutes (follow the manufacturer’s instructions for exact time). Make sure the disc doesn’t touch the bottom of the pot to avoid damage. Allow the water to cool completely before handling your disc with clean hands.Wash Your Hands: Always wash your hands thoroughly with mild soap and clean water before handling your disc to maintain hygiene.Find a Comfortable Position: Stand with your legs apart, or place one leg up on the toilet or bathtub edge. Most importantly, stay relaxed as this will make insertion easier.Fold Your Menstrual Disc: Hold the disc with the bowl side facing down. Use your index finger and thumb to squeeze the rim of the disc together to form a long, slender shape suitable for insertion. Some discs have design features like a wider rim on one side or a stem/tail; fold accordingly: For discs with a wider rim on one side, fold with the widest side pointing outward. This side will sit at the back near the tailbone. For discs with a stem or tail, place the stem in the crease of your hand when folding. The stem will tuck up above the pubic bone when inserted.Insert the Disc: Use one hand to gently part your labia. With the other hand, insert the folded disc into your vagina at a 45-degree angle, aiming towards your tailbone (not straight up). Insert the rim of the disc past the cervix, then gently push the front rim up and tuck it above your pubic bone. This tucking is crucial to keep the disc securely in place. If your cervix tilts backward, you may need to angle the disc down then upward in a scooping motion to ensure it sits under the cervix and not beside it.Clean Up: Wipe around your labia to remove any residual menstrual blood. Wash your hands thoroughly.Wear Your Disc: You can wear your menstrual disc for up to 12 hours. It’s safe for use during physical activities and can be worn overnight.Remove Your DiscWash Your Hands: Clean hands are essential to avoid infection.Find a Comfortable Position: Sitting on the toilet or squatting usually works well.Locate the Rim: Insert your finger into your vagina to find the rim of the disc.Pinch the Rim: Gently pinch the rim to break the seal and carefully pull the disc out, keeping it level to avoid spills.Empty and Clean: Empty the collected menstrual fluid into the toilet. Rinse the disc with water and mild, unscented soap or a pH-balanced cleanser. Reinsert if needed or sterilise after your period ends.TipsDo a few Dry Runs; Try inserting and removing your disc when you’re not on your period to get familiar with your anatomy and the process.Stay Relaxed: Tension can make insertion and removal harder. Take deep breaths and relax your pelvic muscles.Experiment with Positions: Different positions work better for different people; try standing, squatting, or sitting.Use Water-Based Lubricant: A little water-based lubricant on the rim can make insertion smoother.Be Patient: It may take a few cycles to feel fully comfortable and confident using your disc.Check Orientation: Make sure your disc is correctly oriented before insertion, especially if it has a stem or wider rim.Carry Cleaning Supplies: When out and about, carrying a small bottle of water or wipes can help with cleaning.Menstrual discs are a great alternative if you have a low cervix or a tilted uterus, or if you want to enjoy mess-free period sex. They offer a flatter fit compared to cups and can be very comfortable once you get used to them.For a more detailed guide, including information on how to fold a menstrual disc with different designs, you might find our blog article “How to Use a Menstrual Disc” helpful.

Question 11

Can I use a menstrual cup or disc with an IUD?

Accepted Answer

Yes, you can use a menstrual cup or disc with an IUD, but it’s important to break the seal properly before removing it. We recommend reading our blog on which shares Tips for Safe Use of Menstrual Cups with IUDs and checking with your healthcare provider for personalised advice.

Question 12

Can I swim with a menstrual cup or disc?

Accepted Answer

Yes! Menstrual cups and discs are safe and comfortable to use while swimming. They create a secure seal inside the body, preventing leaks, so you can swim, surf or enjoy the beach without worrying about tampons or pads. Unlike disposables, they won’t absorb pool or ocean water. See our Complete Guide to Swimming on Your Period for more details.

Question 13

Can I have sex with a menstrual cup, disc or sponge in?

Accepted Answer

You can’t have penetrative vaginal sex with a menstrual cup in, as it sits in the vaginal canal. However, you can have penetrative sex with a menstrual disc, since it sits higher up at the base of the cervix. Many people find discs comfortable and convenient for mess-free period sex. Menstrual sponges are also suitable for penetrative sex during your period as they are soft and flexible and sit higher in the vaginal canal.

Question 14

Can teens use menstrual cups or discs?

Accepted Answer

Yes! Many teens use menstrual cups and discs successfully. We recommend starting with a smaller cup or a soft, flexible option for comfort. See our Beginners Guide to Using a Menstrual Cup for tips and the Five of the Best Menstrual Cups for Teens for some recommendations.

Question 15

How long can I wear a menstrual cup or disc?

Accepted Answer

In the past, the general guidance was to wear a menstrual cup or disc for up to 8 hours. However, the Therapeutic Goods Administration (TGA) in Australia has since updated its advice, confirming that menstrual cups and discs can be worn safely for up to 12 hours.This means you can go longer between emptying your cup or disc, making them even more convenient for work, overnight use, travel, or busy days. Of course, if you have a heavy flow, you may need to empty it more often. Always follow the instructions provided with your specific product and wash your hands before inserting or removing your cup or disc.

Question 16

How can I track my order?

Accepted Answer

You can track your order one of two ways. EitherThough the ChatTyper 'Track my order' and enter your Order number, Email address and Phone number in this Chat.Click on the Tracking number provided which will which will take you to the Australia Post website showing an overview of your order status and estimated delivery date.Click the 'Journey' tab for a more details on how your parcel is progressing through the postal system.From the EmailFind the email from preriodshop@gmail.com, notifying you your parcel has been dispatched. It will be titled 'Your order PS-????? from Period Shop is on the way' and may be located in your Spam or Junk folder if it not in your Inbox.Select the 'View order & tracking information' button in this email which will take you to your Order Information page showing your order details.Select the Australia Post Tracking number which will take you to the Australia Post website showing an overview of your order status and estimated delivery date.Click the 'Journey' tab for a more details on how your parcel is progressing through the postal system.If you haven’t received your parcel within 14 business days after the shipping notification, please don’t hesitate to email us at periodshop@gmail.com. We’re here to help!

Question 17

What payments do you accept?

Accepted Answer

We accept Visa, Mastercard, AMEX, UnionPay, Shop Pay, Apple Pay and Google Pay, powered by Shopify Payments. You can make credit card payments using your PayPal account. We also offer buy now play later services including AfterPay, Klarna and Zip Pay.

Question 18

Do you offer Buy Now Pay Later options?

Accepted Answer

Yes, we offer AfterPay, Klarna and Zip Pay as buy now pay later options.

Question 19

How much does shipping cost?

Accepted Answer

Here’s a breakdown of shipping costs:For Australia:Orders of $75 or more qualify for free shipping within Australia.For orders under $75, there is a flat shipping fee of $8.50 per order, regardless of parcel size, weight, or delivery address.For International Orders:Shipping costs vary based on the parcel weight and destination. This is calculated at checkout and charges are shown on our Shipping & Delivery page.For example, shipping to New Zealand starts at $11.50 AUD for parcels up to 0.25kg, and costs increase with weight.Other regions like Canada, UK, Europe, and parts of Asia have their own rates starting from around $16.50 to $23.00 AUD for the lightest parcels.If your parcel weighs more than 2kg, please contact us for a shipping quote.If you have any more questions or need assistance with your order, feel free to ask!

Question 20

How long does shipping take?

Accepted Answer

We use the Parcel Post delivery service and most parcels are delivered within a week of being dispatched.Orders are shipped from Perth, Western Australia using Australia Post every Tuesday and Friday (with the exception of WA public holidays).A more accurate delivery timeframe can be obtained using the Australia Post calculator. Type "Subiaco SA 6008" in the 'From' field and enter your delivery suburb or postcode in the 'To' field to get an estimated delivery time.If you haven't received your parcel within 14 business days of receiving notification that your parcel was posted, please use the Australia Post parcel tracking query to get a status update or email us at periodshop@gmail.com and we can assist you with this.

Question 21

What countries do you ship to?

Accepted Answer

Here is the list of countries we currently deliver to:Australia (all states and territories)New ZealandCanadaUnited Kingdom & IrelandAsia: China, Hong Kong SAR China, India, Indonesia, Japan, Laos, Maldives, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, VietnamPlease note that due to extended customs clearance and tariffs, we currently do not ship to the USA.If you need shipping to a specific country not listed here, please let me know, and I can check further or provide assistance.Feel free to ask if you want details about delivery times or shipping costs to any of these countries!

Question 22

What is Period Shop?

Accepted Answer

PeriodShop.com.au is Australia’s home of reusable period care, with the largest range of menstrual cups, discs and sponge tampons. Our mission is to empower menstruators with eco-friendly, comfortable and cost-effective options for their cycle. We also cater to others with pelvic health needs with our range of pelvic floor trainers, prolapse aids, dilators and natural support to ease discomfort.

Question 23

Why choose reusable period products?

Accepted Answer

Reusable period products like menstrual cups, discs, cloth pads and period underwear are better for your wallet and the planet. They can last for years, reduce waste and provide comfortable, leak-proof protection compared to disposable pads and tampons.

Question 24

What is the difference between a menstrual cup and a menstrual disc?

Accepted Answer

A menstrual cup sits in the vaginal canal and creates a gentle seal to collect menstrual fluid, while a menstrual disc sits higher up at the base of the cervix. Both are reusable, comfortable, and provide leak-free protection, but some people prefer the fit of one over the other. See our blog, which explains the Difference Between Cups and Discs and our Buyer's Guide on How to Choose, which shows a comparison between the two options.

Question 25

How do I measure my cervical postion?

Accepted Answer

Knowing your cervical position can help you choose a menstrual cup or disc that fits your body comfortably. Wash your hands, insert a clean finger into your vagina and feel for your cervix, which feels similar to the tip of your nose. The easier it is to reach, the lower your cervix. If you can't reach it, you likely have a high cervix. For a step-by-step guide, visit our How to Find Out if You Have a High or Low Cervix blog.

Question 26

Can I exchange or return an item?

Accepted Answer

Exchanges and RefundsDue to hygiene reasons, no refunds, exchanges, or returns are permitted on personal care and intimate products. This includes:Menstrual cups, discs and spongesPads and period underwearSterilisersPelvic floor trainers and weightsExchanges or refunds are also not allowed if the reason is: purchasing error, change of mind, the wrong size was selected, dislike of a design feature or colour.For non-personal care items (if any), please check specific product policies or contact us directly.Faulty GoodsIf the item you received has a manufacturing fault or defect, you are eligible for a replacement or refund. To proceed, you must notify us within 7 days of receipt by emailing periodshop@gmail.com with:An explanation of the faultA photo clearly showing the faultYour order numberWe will provide you with a reply-paid label for the return of the goods. Once the product is received, it will be assessed within 14 business days. If deemed faulty, you will be offered a replacement. If a replacement is unavailable, you may choose a refund or a similar replacement product.You can also view the full details on our Returns & Refunds pageIf you have any questions or need assistance with a specific order, please feel free to email us at periodshop@gmail.com. We’re here to help!

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