Versand
Shipping information
Order Processing: Orders are processed within 1 to 4 business days.
Shipping Days: Orders are shipped every Tuesday and Friday (with the exception of WA public holidays) from Perth, Western Australia. Orders received before 9am AWST on these days will be shipped on the same day.
Order Addresses: Orders are sent to the delivery address submitted with your order. Please ensure this address is correct or shipping charges for the return of the parcel and re-sending the parcel will be charged to you.
Postal Provider: Orders are shipped using Australia Posts Parcel Post service.
Order Tracking: All orders are assigned a tracking ID. Your parcel can be tracked to the point of delivery in Australia.
Discreet packaging: Orders are shipped in plain packaging, with the store name listed as PS. Orders to New Zealand require a declaration of the contents of the goods, which is displayed on the outside of the box.
Postal costs and estimated delivery times
Australia
Orders of $75 or more receive free shipping within Australia.
Orders under $75 are charged a flat shipping fee of $8.50 per order, regardless of parcel size, weight or postal address.
Most orders are delivered within 2-7 working days of being shipped however, this can take longer. Please allow up to 14 working days to receive your order.
International
Parcels are sent using Australia Post Standard International Shipping. International postage is calculated at checkout and is based on the parcel weights and costs in Australian dollars are shown below;
|
Parcel Weight |
New Zealand |
USA & Canada |
UK, Ireland & Europe |
China, HK & Singapore |
|
0.001–0.25kg |
$11.50 |
$17.50 |
$23.00 |
$16.50 |
|
0.251–0.5kg |
$13.50 |
$23.00 |
$29.00 |
$21.50 |
|
0.501–1kg |
$18.50 |
$33.50 |
$40.50 |
$32.00 |
|
1.001–1.5kg |
$23.00 |
$43.50 |
$52.00 |
$41.50 |
|
1.501–2kg |
$27.50 |
$54.00 |
$63.00 |
$52.00 |
For parcels exceeding 2kg please contact us for a quote.
Delivery overseas can be 6-27 business days.
Liability
Incorrect address: If the parcel is returned to us due to an incorrect address being supplied, the customer will be liable to pay the postage costs for re-shipping the parcel.
Incorrect items sent: From time to time, packing errors may occur. Should you receive an incorrect order, please email us with your order number and a list of the items you have received. We may ask you to send a photo of the packing slip and items and we will send you a reply-paid satchel for the return of incorrect items. We will arrange for the correct items to be sent to you or provide you with a refund if they are no longer available.
Missing, lost or damaged orders: We do not accept liability for loss or damage as a result of late delivery or for loss or damage arising from items that may have been lost, stolen or damaged after goods have been delivered.