Personal & intimate itemsFinal sale
RETURNS & EXCHANGES
Clear answers,
without the fine print.
Because these are intimate and personal care products, hygiene matters. Here’s what can and can’t be returned, and what to do if something is faulty.
Check return eligibilityChange of mindNot accepted
Faulty productContact us within 7 days
AssessmentUsually within 14 business days*
START HERE
Can this item be returned?
Use these three questions to quickly understand which part of the policy applies.
- 01
Is it a personal care or intimate product?
These products are final sale for hygiene reasons, even when unused or still in their original packaging.
- 02
Was there a purchasing error or change of mind?
Returns and exchanges are not accepted for a change of mind, the wrong size or dislike of a product’s design features.
- 03
Does it have a manufacturing fault or defect?
Contact us within seven days of receiving it. The product may be eligible for assessment, replacement or refund.
ELIGIBILITY AT A GLANCE
What is covered?
A clear distinction between final-sale purchases and products that may require a fault assessment.
NOT ELIGIBLE
Final-sale purchases
For hygiene and health reasons, personal care and intimate products cannot be returned or exchanged.
- Purchasing errors
- Change of mind
- Choosing the wrong size
- Disliking the design or product features
- Products that are unused or unopened
This includes menstrual cups, menstrual discs, pelvic floor trainers and other personal care or intimate products.
MAY BE ELIGIBLE
Faulty or defective products
A product with a manufacturing fault or defect may be eligible for a replacement after assessment.
- Notify us within seven days of receipt
- Include your order number
- Include a clear photo of the fault
- Wait for approval before returning anything
- Use the supplied reply-paid label
If a like-for-like replacement is unavailable, a refund or similar replacement product will be offered.
FAULTY PRODUCT PROCESS
Three simple steps.
Please contact us before sending anything back. All faulty-product returns must be pre-approved.
Contact us- 1
Tell us what happened
Contact us within seven days of receipt with your order number and a clear photo of the fault.
- 2
Wait for return approval
Once assessed, we’ll provide a reply-paid label and confirm where the product needs to be sent.
- 3
We assess and resolve it
Once received, the product is generally assessed within 14 business days and an eligible replacement or refund is arranged.
IMPORTANT DETAILS
Before you send anything back.
These details help us assess the issue and resolve it as quickly as possible.
What to include when contacting us
Include your order number, a description of the problem and a clear photo showing the manufacturing fault or defect.
Where the product may be returned
After approval, the product may be returned to Period Shop or you may be asked to send it to the original manufacturer or distributor for assessment. We’ll confirm the correct destination and provide instructions.
How long assessment takes
Products returned to Period Shop are generally assessed within 14 business days of receipt. Manufacturer or distributor assessments may take longer.
What happens if the product is faulty
If the product is deemed faulty, a replacement will be arranged. If the same product is unavailable, you may choose a refund or a similar replacement product.
STILL NOT SURE?
Ask before you send.
If you’re unsure which part of the policy applies, contact us with your order number and a brief description of the issue.
*Assessments completed by a manufacturer or distributor may take longer than 14 business days.